Refund policy

Refund Policy – ROOTIFY HERBAL

We have a 7 to 14-day return policy, which means you have 7 to 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide proof of purchase.

To start a return, you can contact us at rootifyherbalshampoo@gmail.com. Our team will guide you with the return process and instructions.

Items sent back without contacting us first will not be accepted.

Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is damaged, defective, or incorrect so we can resolve the issue quickly.

Non-Returnable Items
Due to hygiene reasons, personal care products (including hair oil and shampoo) cannot be returned once opened or used.
Sale items and gift cards are also non-returnable.

Exchanges
If you want to exchange a product, contact us and we will guide you through the process.

Refunds
Once we receive and inspect your return, we will notify you. If approved, your refund will be processed within 5 to 10 business days to your original payment method.

If you have not received your refund after 10 business days, please contact us at rootifyherbalshampoo@gmail.com